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Mutua Home

Console

Configuration

General Retry Policies Milestones Incident Types FAQs

Operations

Tasks API Sandbox

RS

Rauda Staff

Internal operator

Mutua Home Console DEVELOPMENT Configuration changes apply immediately

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Milestones

The closed set of business stages and informational steps the agent may detect during a call.

All Active Inactive

No milestones

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Milestone

Type code Name Resulting state

Kind

Identification phrases

Usable by agent

The agent may detect this milestone during a call

Repeatable

May be detected more than once per task

Active

Only active milestones are available to the agent

Applies immediately on save